Team operations
Access Requests: Getting from Four Days to Four Hours
The median time to grant a new employee access to the tools they needed was four working days, and 38…
process
Remote collaboration
Who Owns the Handbook? Rotating Editors on 62 Pages
Sixty-two pages in the operations handbook had no named owner, and the median gap between edits was 214 days. The…
Async workflows
Decision Records: 31 Decisions in One Quarter and What They Changed
Thirty-one decisions were written down in a quarter by a team that had never kept a record, and 12 of…
Team operations
Onboarding a Remote Hire: The First Ten Days in Detail
The previous four remote hires each took between six and eight weeks to make their first independent contribution. The fifth…