Team operations
Team Charters: Writing One That Is Read After Month Two
Six team charters were written in one quarter, and four of them were unread after two months, measured by the…
Team operations
Onboarding, documentation and the rules a remote team actually follows.
Team operations
Performance Reviews Without a Rating Scale: One Cycle Tested
A review cycle without numeric ratings produced longer written feedback and a shorter calibration meeting: 90 minutes against four hours…
Team operations
Documentation Debt: Counting Stale Pages Across a 60-Person Company
Of 780 internal documents, 214 had not been edited in over a year and 61 described a process that no…
Team operations
Offboarding: What 14 Departures Revealed About Access and Knowledge
In 14 departures over eighteen months, access was fully revoked in 9 cases and the median time to complete revocation…
Team operations
Access Requests: Getting from Four Days to Four Hours
The median time to grant a new employee access to the tools they needed was four working days, and 38…
Team operations
Onboarding a Remote Hire: The First Ten Days in Detail
The previous four remote hires each took between six and eight weeks to make their first independent contribution. The fifth…