Remote collaboration
Comment Threads or a Single Status Field: A Support Team Trial
The support team had 41 open comment threads on one policy page and no reliable way to say whether the…
Remote collaboration
Distributed teams, shared documents and the handoffs between them.
Remote collaboration
What Happens When a Remote Team Stops Using a Shared Inbox
The shared inbox took 1,900 messages a month, and 38 percent of them were internal notes that never needed to…
Remote collaboration
Pinned Docs and Stale Links: Auditing a Wiki After 18 Months
Of the 96 links pinned in the team wiki, 23 pointed to documents that had been moved or deleted, and…
Remote collaboration
Shared Document Handoffs: What Broke in a 14-Person Design Team
Eleven of the fourteen designers had opened the same brand file in the previous month, and nine of them named…
Remote collaboration
Who Owns the Handbook? Rotating Editors on 62 Pages
Sixty-two pages in the operations handbook had no named owner, and the median gap between edits was 214 days. The…
Remote collaboration
Cross-Time-Zone Reviews: A Two-Week Log from Lisbon to Manila
The working overlap between Lisbon and Manila was three hours and forty minutes, and in the first week 61 percent…
Remote collaboration
Screen Sharing at 3 Mbps: A Field Test Across Four Countries
Four reviewers on connections between 3 and 6 Mbps shared their screens for a week, and the median frame rate…
Remote collaboration
Version Names That Survive a Handoff: A Naming Test with 40 Files
Forty files were renamed under a single scheme, and the time needed to identify the newest one fell from 74…