Remote collaboration
Comment Threads or a Single Status Field: A Support Team Trial
The support team had 41 open comment threads on one policy page and no reliable way to say whether the…
All field notes
Meeting culture
Decision Meetings Without a Deck: Forty Tests in One Quarter
Forty decision meetings ran without slides, and the median time to a decision fell from 46 minutes to 19. The…
Remote collaboration
What Happens When a Remote Team Stops Using a Shared Inbox
The shared inbox took 1,900 messages a month, and 38 percent of them were internal notes that never needed to…
Workspace setup
Noise Floors in Shared Housing: What a Meter Shows Over Three Weeks
The quietest hour in a shared flat measured 34 decibels and the loudest measured 71, and the loudest hour was…
Team operations
Team Charters: Writing One That Is Read After Month Two
Six team charters were written in one quarter, and four of them were unread after two months, measured by the…
Team operations
Performance Reviews Without a Rating Scale: One Cycle Tested
A review cycle without numeric ratings produced longer written feedback and a shorter calibration meeting: 90 minutes against four hours…
Team operations
Documentation Debt: Counting Stale Pages Across a 60-Person Company
Of 780 internal documents, 214 had not been edited in over a year and 61 described a process that no…
Workspace setup
Chair and Desk Height: Adjusting One Setup Over Three Weeks
The desk was 4 centimetres too high for the chair's lowest setting, and the fix cost 12 euros. Three weeks…
Meeting culture
The Meeting That Became a Document: A Weekly Review Test
A weekly review meeting consumed 75 minutes of eight people's time and generated 3 action items, of which 1.2 on…