Remote collaboration
Comment Threads or a Single Status Field: A Support Team Trial
The support team had 41 open comment threads on one policy page and no reliable way to say whether the…
documentation
Team operations
Team Charters: Writing One That Is Read After Month Two
Six team charters were written in one quarter, and four of them were unread after two months, measured by the…
Team operations
Documentation Debt: Counting Stale Pages Across a 60-Person Company
Of 780 internal documents, 214 had not been edited in over a year and 61 described a process that no…
Meeting culture
The Meeting That Became a Document: A Weekly Review Test
A weekly review meeting consumed 75 minutes of eight people's time and generated 3 action items, of which 1.2 on…
Remote collaboration
Pinned Docs and Stale Links: Auditing a Wiki After 18 Months
Of the 96 links pinned in the team wiki, 23 pointed to documents that had been moved or deleted, and…
Remote collaboration
Shared Document Handoffs: What Broke in a 14-Person Design Team
Eleven of the fourteen designers had opened the same brand file in the previous month, and nine of them named…
Async workflows
Decision Records: 31 Decisions in One Quarter and What They Changed
Thirty-one decisions were written down in a quarter by a team that had never kept a record, and 12 of…
Async workflows
Documenting Exceptions: What Happens When the Rule Does Not Fit
Forty-two exceptions were granted in one quarter against a policy with eleven written rules, and 31 of them were granted…