Remote collaboration
Pinned Docs and Stale Links: Auditing a Wiki After 18 Months
Of the 96 links pinned in the team wiki, 23 pointed to documents that had been moved or deleted, and…
andy rodman
Async workflows
Reply Windows: Setting a Response Boundary for a Nine-Person Team
The team's median reply time was 11 minutes during working hours, which sounds excellent until the distribution is examined: 34…
Team operations
Offboarding: What 14 Departures Revealed About Access and Knowledge
In 14 departures over eighteen months, access was fully revoked in 9 cases and the median time to complete revocation…
Tools and stacks
Search Quality Across Four Wiki Tools: Twelve Queries Each
Twelve identical queries were run against four wiki tools holding the same 600 pages, and the correct page appeared in…
Meeting culture
One-to-Ones Across Time Zones: Thirty Minutes Every Fortnight
Managers who held a fortnightly 30-minute one-to-one had 41 percent fewer unplanned escalations than managers who held them monthly, across…
Remote collaboration
Shared Document Handoffs: What Broke in a 14-Person Design Team
Eleven of the fourteen designers had opened the same brand file in the previous month, and nine of them named…
Tools and stacks
Testing a Project Tool on a 40-Person Launch: Where It Broke
Forty people used one project tool for eleven weeks to ship a product launch, and the tool held until 26…
Team operations
Access Requests: Getting from Four Days to Four Hours
The median time to grant a new employee access to the tools they needed was four working days, and 38…
Meeting culture
Agenda Ownership: What Changed When the Requester Wrote It
Of 38 meetings held in a month, 9 had a written agenda, and 7 of those 9 ended with a…